Privacy policy

Last updated: 5 October 2026

Naked Cases is operated by Lay Dining Group Pty Ltd (“Naked Cases”, “we”, “us” or “our”).

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit nakedcases.com, purchase from us or otherwise interact with Naked Cases.

Information we collect

Depending on how you interact with us, we may collect:

  • your name, email address, phone number, billing address and shipping address;

  • order details, purchase history, returns and exchanges;

  • account details and preferences;

  • communications you send to us;

  • device, browser, IP address and website usage information;

  • marketing and advertising information, including interactions with our website and advertisements.

Payments are processed through Shopify and other payment providers. We generally do not receive or store complete payment-card details.

How we collect information

We collect information:

  • directly from you when you place an order, create an account, contact us or subscribe to marketing;

  • automatically through cookies and similar technologies when you use our website;

  • from Shopify, payment providers, fulfilment partners, shipping providers, advertising platforms and other service providers where necessary to operate our business.

How we use your information

We may use personal information to:

  • process and fulfil orders;

  • arrange shipping, returns and customer support;

  • communicate with you about your order or account;

  • prevent fraud and protect our website and customers;

  • improve our products, website and customer experience;

  • send marketing communications where permitted;

  • measure and improve advertising;

  • comply with legal and regulatory obligations.

Cookies and advertising

We use cookies and similar technologies to operate our website, understand how it is used and measure or, where permitted, personalise advertising. Recognised Global Privacy Control signals are honoured where required by applicable law. Where available, you can use our existing privacy controls or your browser settings to manage your preferences.

This may involve sharing identifiers and website activity with advertising and technology partners, including Shopify and advertising platforms.

Depending on where you live, you may have the right to opt out of certain uses of your information for targeted advertising or activities treated as a “sale” or “sharing” under applicable privacy laws.

Where available, these choices can be managed through our Your Privacy Choices page.

You can unsubscribe from marketing emails at any time using the unsubscribe link in the email.

When we share information

We may disclose personal information to organisations that help us operate Naked Cases, including:

  • Shopify;

  • payment processors;

  • fulfilment and manufacturing partners;

  • postal, courier and logistics providers;

  • cloud, analytics and technology providers;

  • customer-support providers;

  • advertising and marketing platforms;

  • professional advisers and authorities where required by law.

We do not disclose personal information for purposes unrelated to our business unless permitted or required by law.

Overseas processing

Some of our service providers operate outside Australia.

Personal information may therefore be processed or stored in countries including Australia, Canada, the United States and China, depending on the services used and how an order is fulfilled.

We take reasonable steps to use reputable service providers and appropriate safeguards where required by applicable law.

Shopify

Our online store is hosted by Shopify.

Shopify processes information about your use of our store to provide its ecommerce, payment, security and related services. Shopify may also process information in accordance with its own Privacy Policy and legal obligations.

Data retention

We retain personal information only for as long as reasonably required for the purposes described in this policy, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud and meeting legal obligations.

Security

We take reasonable measures to protect personal information against loss, misuse, unauthorised access, alteration and disclosure.

No method of transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

Please do not send payment-card details, banking passwords or other sensitive account information by email.

Your rights

Depending on where you live, you may have rights relating to your personal information, including rights to:

  • request access to information we hold about you;

  • request correction of inaccurate information;

  • request deletion in circumstances provided by law;

  • withdraw consent where processing is based on consent;

  • opt out of certain marketing or targeted advertising activities.

We may need to verify your identity before completing a request.

Privacy complaints

If you have a concern about how we handle personal information, contact us at contact@nakedcases.com.

We will review your concern and respond within a reasonable period.

If your concern remains unresolved, you may be able to complain to the Office of the Australian Information Commissioner (OAIC), where the Privacy Act applies, or the relevant authority in your jurisdiction. The OAIC generally asks that you first contact us and allow a reasonable opportunity to respond.

Children

Naked Cases is not directed at children and we do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology or legal obligations.

The current version will be published on this website with the updated date.

Contact

Naked Cases
Operated by Lay Dining Group Pty Ltd
Email: contact@nakedcases.com